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kk11 news collects only the information needed to operate your wallet, process transactions through bKash, Rocket, or Upay, and keep your session secure. This policy explains what we collect, why we collect it, and the choices available to you — access and use depend on your local law and eligible regions.
When you create an account with kk11 news, we collect the details you submit during registration — your name, contact information, and the payment method you choose to link. If you use bKash, Rocket, or Upay to fund your account, our payment processing layer handles that transaction; we retain a record of the transaction reference and amount for account reconciliation, but we do not store your full mobile wallet credentials on our servers. We also collect session data automatically — pages visited, device type, browser version, and approximate location derived from your IP address. This data helps us serve the correct language, currency, and account view for your region. We do not sell your personal information to third parties. Where we share data with processors — for payment verification or fraud screening — those processors are bound by confidentiality terms. Your data is retained for as long as your account remains active and for the period required to meet any applicable record-keeping obligation. If your account is closed, we begin the deletion or anonymisation process in line with those obligations. This policy applies to all interactions through our website and mobile browser. It does not extend to third-party sites you reach by following a link away from our pages.
Not every interaction on your device falls under this policy. Understanding the boundaries helps you know when our data practices apply and when you should check a third party's own terms.
Logging in, updating your profile, and reviewing your transaction history are all covered. The data you submit through these account screens — including payment method details linked to bKash, Rocket, or Upay — falls within this policy's scope.
Deposits and withdrawal requests processed through our platform are covered. We keep a record of each request for account reconciliation. The actual transfer is handled by your chosen payment processor, which operates under its own privacy terms.
Your in-session game activity and navigation history on our pages are within scope. We record session data to maintain your account state. Game content from studios available in our lobby is delivered through our platform; those studios do not receive your personal account data directly.
Links to external sites, third-party support tools accessed outside our platform, or any service not operated by kk11 news fall outside this policy. We are not responsible for how those services handle your data — check their own published policies before sharing information with them.
You have practical options when it comes to the personal data we hold. Reviewing what we store is the starting point — open your account profile page to see the contact details, payment method references, and session preferences currently saved against your account. If any detail is incorrect, you can update most fields directly from your account settings without contacting support. For fields that cannot be changed from within the account panel — such as your registered mobile number linked to bKash or Rocket — a support request is the correct route. We will ask you to verify your identity before making changes to sensitive account fields, following the verification steps shown in your account. If you believe data we hold about you is inaccurate or should be removed, you can raise that as a formal request through our support channel. We will acknowledge your request and explain what is possible within our record-keeping obligations. Availability of these rights may depend on your local law and eligible regions.
Open your account profile to see saved contact details, linked payment references for bKash, Rocket, or Upay, and your session preferences. This view reflects what we currently hold for your account.
Most fields update directly in your account settings panel. For protected fields — such as your registered mobile number — follow the identity verification step shown in the account screen before submitting a change request.
If you believe a record is wrong or you want clarification on what we hold, open a support query. We will respond with what we can confirm and explain any limits that apply under our data-retention obligations.
A formal removal request can be submitted through support. We will outline what can be deleted immediately versus what must be retained for record-keeping, and we will confirm the outcome of your request in writing.
If you have a question about this policy — how we handle a specific data type, how to update a linked payment method like bKash or Rocket, or how to submit a data request — use the routes below. We publish only the channels that are active on our platform; we do not list hours or response timelines we cannot verify.
Open the help section inside your signed-in account to submit a data or privacy query directly. This route keeps your request linked to your verified account record.
The live chat option is available on our website. Use it to ask a quick question about this policy or to start a data correction request that the agent can escalate to our account team.
For formal written requests — including data removal or a request to review records we hold — send your query to the support email address published on our Contact page. Include your registered account details so we can verify and respond.
Our approach to data is straightforward: collect what is necessary, protect it properly, and make it easy for you to understand what we hold. These four areas cover the core of how we operate.
We use cookies to keep you signed in, remember your language setting, and recognise your device on return visits. You can manage cookie preferences through your browser settings. Blocking certain cookies may affect how your account session behaves — for example, your payment method preference may not be remembered between visits.
Access to your account requires your registered credentials. We apply standard encryption to data transmitted between your browser and our servers. If you suspect unauthorised access, change your password from the account security screen immediately and notify support through the live chat channel.
Active account data is retained while your account is open. When an account is closed, we begin a structured deletion or anonymisation process. Some transaction records are kept for the period required under applicable record-keeping rules before they are removed. We do not retain your data indefinitely without a lawful basis.
When we update this policy, we publish the revised version at this address and note the change date at the top of the page. Continuing to use your account after a policy update indicates that you have reviewed the changes. If you have questions about an update, contact us through the support panel in your account.
These questions cover what real account holders ask about how kk11 news handles their data, what rights they have, and how to take action if something needs to change.
We retain a transaction reference and the last few digits needed to identify a payment method in your account history. We do not store your full mobile wallet number or PIN on our servers. The actual transfer is processed by your payment provider under their own security terms.
Yes. Open your account profile to view the contact details, linked payment references, and session preferences we hold. If you need a more detailed summary, submit a request through the account support panel and we will prepare a response based on what our system can produce.
Protected fields like your registered mobile number cannot be changed directly from settings. Open a support request, complete the identity verification step shown in your account, and our team will process the update once your identity is confirmed. This applies whether your number is linked to bKash, Rocket, or Upay.
This policy applies to your use of our platform wherever you access it, but your actual rights and our obligations depend on your local law and the eligible regions we serve. If you are in Bangladesh, the same data practices described here apply to your account, subject to any locally applicable rules.
When your account is closed, we begin a deletion or anonymisation process. Some transaction records are kept for the period required under applicable record-keeping obligations before they are removed. Once that retention period ends, those records are deleted or anonymised so they can no longer be linked to you personally.
Send a formal deletion request to the support email address published on our Contact page, or raise it through the account support panel. Include your registered account details so we can verify the request. We will confirm what can be deleted immediately and what must be retained under our record-keeping obligations.